How Do I Know Who Made A Referral?
Your referral program is starting to get referrals. Great work! But how do you know who made the referral?
You will need to match up any new customers you received with the referred users in your users tab. If you get a new customer, is that person captured on Referral Factory as well? If so, they are a referral.
Navigate to your ‘Users’ tab in your account. Hover over the referred user in the source column, it will give you the name and email address of the person who referred that user. For example: We can see below that Sophie was referred by Jessica.
Alternatively, you can click on the number in the ‘Referrals’ column. You will then be able to see a list of the people that user has referred.
You can also export the list of users and it will have a column for “referral email”.