Follow the recommended process of using a CSV file from Google Sheets or Microsoft Excel to ensure proper formatting.
To successfully upload your CSV file, the data fields or columns must be separated by a comma,
Let's say you had a customer database or spreadsheet containing the following data fields.
First Name | Last Name | |
Jessica | Doe | |
Kirsty | Doe |
The above data should be represented in a CSV-formatted file as follows:
jessica,doe,[email protected]
kirsty,doe,[email protected]
There are two ways you can do this:
1. Using a CSV file from Google Sheets (Recommended)
To upload a CSV file from Google Sheets, open the spreadsheet file you want to save as a CSV file.
Click File - then click Download as
Select CSV (current sheet)
2. Using a CSV file from Microsoft Excel
To upload a file from Microsoft Excel follow these steps:
Save the file in Microsoft Excel - choose Save As option.
Under Save as type, select CSV (Comma delimited) or CSV (Comma delimited) (*.csv), depending on your version of Microsoft Excel.
Open your CSV file in a Text Editor and make sure the fields are separated by a comma. This may mean you have to replace the; with a,
It is often much faster to upload this CSV into Google Sheets than export it because it will automatically format the CSV in the correct way.
If you are still having problems uploading your CSV file, please reach out to our customer support team for further assistance: You can either mail them to [email protected] or log a ticket from inside your dashboard.