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Reward Your Users

Rewards

Rewarding with Referral Factory and Tremendous

With Referral Factory and Tremendous 🎁 you can issue 700+ reward options automatically when you get referrals.

Referral_Factory_Tremendous_integration

Our all-in-one referral program software offers everything you need to build, launch, and run your own referral program - including the issuing of your rewards and incentives when you start to get referrals.

With the choice of 24 currencies in over 80 countries worldwide, Referral Factory and Tremendous take your referral program global 🌏 Plus, Tremendous is free to use; you only pay for your rewards.

In this guide 👇

👉 Get Started with Referral Factory and Tremendous

You Will Need
Connect Your Tremendous Account

👉 Configure Tremendous

Add a Payment Method
Create a Tremendous Campaign

👉 Add a Reward in Referral Factory

Create Rewards
Setup Reward
Define Rules
Activate Rewards
Track Rewards

👉 Issue Rewards in Referral Factory

👉 Referral Factory and Tremendous FAQ

Below is a short video showing you how to connect your Tremendous account to Referral Factory, and below that is a more detailed description of every step!

Get Started with Referral Factory and Tremendous

You Will Need

An account on Tremendous. 🔗 Sign up on Tremendous here.
Any Referral Factory plan.
A draft or published referral campaign in Referral Factory.

Connect Your Tremendous Account with Referral Factory

In the left-hand navigation bar of your Referral Factory dashboard, click Settings.
Scroll down and click Connect under the Tremendous logo.
A pop-up will appear. Review the permissions and then click Authorize.

referral_campaign_tremendous_integration

Configure Tremendous

Add a Payment Method

Please note Tremendous processes all payments for the rewards you issue. These payments are not handled by Referral Factory.

Tremendous offers 3 payment options

Use your account balance
Charge the order directly to a credit card (For any method that uses a credit card, there is a 3% non-refundable processing fee)
Charge the order directly to a bank account (U.S. only)

Create a Tremendous Campaign

Please note: Tremendous and Referral Factory both use the term “campaign”. A campaign in Referral Factory refers to the user experience and rules for a referral program. A campaign in Tremendous refers to the user experience and rules for issuing rewards.

A campaign in Tremendous has 2 purposes:

👉 To define the catalog of reward options available to your recipients

👉 To set the visual presentation of the reward

🔗 Read about how to set up a campaign in Tremendous.

Tip: Want to give your users a choice of reward options? Tremendous allows you to curate a selection of rewards. When sending rewards internationally, they’ll only show the valid options in the recipient’s current location based on their IP address.

Add a Reward in Referral Factory

Create Reward

In the left-hand navigation bar of your Referral Factory dashboard, click Rewards.
Click ‘Add New Reward’.

referral_rewards

Name the reward. This is used for internal management purposes and won’t be shown to your users.
Choose who should be rewarded: the Person Referring or the Person Invited.

Tip: If you want to reward both in the same campaign, you can create multiple rewards as part of the same campaign.

Connect a campaign.

Please note: Rewards are linked to campaigns. If you have multiple campaigns and want to issue rewards in each of them, you will need to create multiple rewards.

Click ‘Next’.

referral_factory-rewards

Setup Reward

Select Tremendous
Connect a Tremendous campaign from the dropdown list.
Set the reward value.
Select the reward currency.
Click ‘Next’.

tremednous_set_up

Define Rules

Select whether a reward should be triggered when a referral is invited or when a referral is converted.
Set the target number of referrals invited, or referrals converted that trigger a reward.

Tip: Want to reward when the referral is invited AND when that referral converts? Set up multiple rewards within the same campaign.

Set whether you would like to limit the number of rewards that can be issued to any single user.

Please note: The limit is the number of rewards to be issued, not the value of the rewards.

Click ‘Next’.

rewards_rules_referral_factory

Activate Reward

Track Rewards

In the left-hand navigation bar of your Referral Factory dashboard, click Rewards.
To see a list of all the rewards you have created, select ‘Rewards Dashboard’.
Select ‘Rewards Due’ to see whether any users are due to receive rewards.
Select ‘Rewards Issued’ to see the rewards that have already been issued.

referral_program_rewards_dashboard

🔗 Read about how to search and filter rewards inside Tremendous here.

Issue Rewards In Referral Factory

In the left-hand navigation bar of your Referral Factory dashboard, click Rewards.
Select the ‘Rewards Due’ tab.
A list of due rewards will appear in the table below.
Select the Reward you want to issue.

how_to_issue_rewards_referral_factory

Click on the Issue Rewards in the top right-hand corner.

The cart will show the type of reward, reward name, campaign name, number of rewards due, and the total value of the rewards.
For Tremendous
Click >>> Issue Via Tremendous

Please note: When you have new referrals that need to be issued a reward, clicking ‘Authorize’ will automatically create and send the rewards via Tremendous. This will charge your Tremendous account.

issue_rewards_via_tremendous

Please note: You cannot add different types of rewards to the same cart.

Take a look at the 🔗 Tremendous Billing FAQ before issuing rewards.

Edit Rewards

In the left-hand navigation bar of your Referral Factory dashboard, click Rewards.
In the ‘Rewards Dashboard’ section, click the blue icon in the ‘Actions’ column.
Select ‘Edit Reward Name’.
Click ‘Next’ through the steps of the reward builder and ‘Save’.

edit_rewards_referral_factory

Please note: It is not possible to edit the rules of rewards that have already been created. If you want to make any changes to a reward, create a new reward and deactivate the existing reward.

Deactivate Rewards

In the left-hand navigation bar of your Referral Factory dashboard, click Rewards.
Under the ‘Rewards Dashboard’ tab, click the blue icon in the ‘Actions’ column.
Select ‘Deactivate Reward’.
Click ‘Deactivate Reward’ to confirm.

deactivate_rewards

Please note: After deactivating a reward, you will not lose any associated past data. For example, if users are due rewards or have been issued rewards. You will NOT be able to reactivate the reward in the future.

Delete Due Rewards to Individual Users

In the left-hand navigation bar of your Referral Factory dashboard, click Rewards.
Select the ‘Rewards Due’ tab.
Next to the relevant reward due, click the blue icon in the ‘Actions’ column.
Click ‘Yes, Delete’ to confirm.

Export Reward Data

In the left-hand navigation bar of your Referral Factory dashboard, click Rewards.
Select the relevant tab: ‘Rewards Due’ or ‘Rewards Issued’.
Filter by Campaign Name, Date, or Status, or use the search bar.
Click ‘Export’.

Referral Factory and Tremendous FAQ

What if the email address is wrong?

🔗 https://help.tremendous.com/en/articles/resend-a-reward

Is it safe?

🔗 https://www.tremendous.com/security

🔗 https://help.tremendous.com/en/articles

With Referral Factory and Tremendous, it’s easy to offer rewards to both the person referring and the person invited. Having great rewards and incentives built into the heart of your referral program will increase the likelihood that you will get referrals from your customers 🚀