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How To Add A Custom Reward
How To Add A Custom Reward

Create non-monetary rewards like points or swag with Referral Factory! Track, issue via webhook, or use Zapier to automate the process.

Updated over 3 months ago

πŸ“Œ Want to know what else you can do with rewards on Referral Factory? Read the overview.


How To Add A Custom Reward and Issue It Yourself

Step 1: Add Reward From the Rewards Dashboard in Referral Factory

β†’ In the left-hand navigation bar of your Referral Factory dashboard, click the Rewards tab and select Dashboard from the dropdown menu.

β†’ Select the Custom tab.

β†’ Click Add Reward.

Step 2: Name Your Reward and Link A Campaign

β†’ Name the reward. The name is used for internal management purposes and won’t be shown to your users.

β†’ Select the relevant campaign.

β†’ Click Create.

❗️ Rewards are linked to campaigns. If you have multiple campaigns and want to issue rewards in each of them, you will need to create multiple rewards.

Step 3: Choose Who Should Be Rewarded

β†’ Choose who should be rewarded: the Person Referring or the Person Invited. If you want to reward both users in the same campaign, you should create multiple rewards.

β†’ Select whether your reward should be issued once off or as a recurring reward.

β†’ Click Next.

Step 4: Select How and When to Issue the Reward

β†’ For the issuing method, select Issue Yourself.

β†’ Select when you want the reward to be triggered.

β†’ Click Next.

Step 5: Specify the Quantity, Reward Type and Target

β†’ Set the quantity and type of reward you wish to issue. For example, you might reward someone with 50 points, 1 branded coffee mug, or 10 tokens.

β†’ If applicable, set the target number of referrals or converted referrals that should trigger the reward.

β†’ Click Next.

Step 6 (Optional): Create an Email Notification

β†’ To trigger an email when a reward is issued, toggle the feature on and use the drag-and-drop builder to edit it. Your email notification will be automatically styled in the design of your campaign.

β†’ Click Next.

πŸ“Œ You can disable or edit this email notification from the Rewards Dashboard by clicking the blue button in the Actions column alongside the relevant reward.

Step 7: Activate Your Reward

β†’ If you would like to automatically issue rewards, toggle on auto-issue. This means you will not have to authorize these rewards to be issued, they will be issued automatically. This method is NOT recommended.

β†’ Set whether you would like to limit the number of rewards that can be issued to any single user. The limit is the number of rewards to be issued, not the quantity you set in Step 5.

β†’ Click Activate.

πŸ“Œ Now that you’ve added a reward, learn how to export and/or issue rewards that become due.


How To Add A Custom Reward and Issue Via Zapier

Step 1: Add Reward From the Rewards Dashboard in Referral Factory

β†’ In the left-hand navigation bar of your Referral Factory dashboard, click the Rewards tab and select Dashboard from the dropdown menu.

β†’ Select the Custom tab.

β†’ Click Add Reward.

Step 2: Name Your Reward and Link A Campaign

β†’ Name the reward. The name is used for internal management purposes and won’t be shown to your users.

β†’ Select the relevant campaign.

β†’ Click Create.

❗️ Rewards are linked to campaigns. If you have multiple campaigns and want to issue rewards in each of them, you will need to create multiple rewards.

Step 3: Choose Who Should Be Rewarded

β†’ Choose who should be rewarded: the Person Referring or the Person Invited. If you want to reward both users in the same campaign, you should create multiple rewards.

β†’ Select whether your reward should be issued once off or as a recurring reward.

β†’ Click Next.

Step 4: Select How and When to Issue the Reward

β†’ For the issuing method, select Zapier.

β†’ Select when you want the reward to be triggered.

β†’ Click Next.

Step 5: Specify the Quantity, Reward Type and Target

β†’ Set the quantity and type of reward you wish to issue. For example, you might reward someone with 50 points, 1 branded coffee mug, or 10 tokens.

β†’ If applicable, set the target number of referrals or converted referrals that should trigger the reward.

β†’ Click Next.

Step 6 (Optional): Create an Email Notification

β†’ To trigger an email when a reward is issued, toggle the feature on and use the drag-and-drop builder to edit it. Your email notification will be automatically styled in the design of your campaign.

β†’ Click Next.

πŸ“Œ You can disable or edit this email notification from the Rewards Dashboard by clicking the blue button in the Actions column alongside the relevant reward.

Step 7: Activate Your Reward

β†’ If you would like to automatically issue rewards, toggle on auto-issue. This means you will not have to authorize these rewards to be issued, they will be issued automatically. This method is NOT recommended.

β†’ Set whether you would like to limit the number of rewards that can be issued to any single user. The limit is the number of rewards to be issued, not the quantity you set in Step 5.

β†’ Click Activate.

Step 8: Create A Zap to Issue Rewards via Zapier

β†’ Navigate to Zapier and create a Zap with the trigger app as Referral Factory and the trigger event as Reward Issued. Follow the prompts to connect your Referral Factory account, select the reward you have created in the previous steps and test your trigger.

β†’ Select your app of choice as the action app and follow the prompts to connect your account, and refine and test your action.

β†’ Publish your Zap.

πŸ“Œ Now that you’ve added a reward, learn how to issue rewards that become due. Remember that the Zap will only fire once the reward has been issued, not when it becomes due.


How To Add A Custom Reward and Issue It Via A Webhook

Step 1: Add Reward From the Rewards Dashboard in Referral Factory

β†’ In the left-hand navigation bar of your Referral Factory dashboard, click the Rewards tab and select Dashboard from the dropdown menu.

β†’ Select the Custom tab.

β†’ Click Add Reward.

Step 2: Name Your Reward and Link A Campaign

β†’ Name the reward. The name is used for internal management purposes and won’t be shown to your users.

β†’ Select the relevant campaign.

β†’ Click Create.

❗️ Rewards are linked to campaigns. If you have multiple campaigns and want to issue rewards in each of them, you will need to create multiple rewards.

Step 3: Choose Who Should Be Rewarded

β†’ Choose who should be rewarded: the Person Referring or the Person Invited. If you want to reward both users in the same campaign, you should create multiple rewards.

β†’ Select whether your reward should be issued once off or as a recurring reward.

β†’ Click Next.

Step 4: Select How and When to Issue the Reward

β†’ For the issuing method, select Webhooks.

β†’ Select when you want the reward to be triggered.

β†’ Click Next.

Step 5: Specify the Quantity, Reward Type and Target

β†’ Set the quantity and type of reward you wish to issue. For example, you might reward someone with 50 points, 1 branded coffee mug, or 10 tokens.

β†’ If applicable, set the target number of referrals or converted referrals that should trigger the reward.

β†’ Click Next.

Step 6: Configure Your Webhook

β†’ Enter the endpoint URL that should receive the webhook.

β†’ Configure your outbound webhook method.

β†’ Optionally, add headers and credentials.

β†’ Structure your data payload.

β†’ Click Next.

Step 7 (Optional): Create an Email Notification

β†’ To trigger an email when a reward is issued, toggle the feature on and use the drag-and-drop builder to edit it. Your email notification will be automatically styled in the design of your campaign.

β†’ Click Next.

πŸ“Œ You can disable or edit this email notification from the Rewards Dashboard by clicking the blue button in the Actions column alongside the relevant reward.

Step 8: Activate Your Reward

β†’ If you would like to automatically issue rewards, toggle on auto-issue. This means you will not have to authorize these rewards to be issued, they will be issued automatically. This method is NOT recommended.

β†’ Set whether you would like to limit the number of rewards that can be issued to any single user. The limit is the number of rewards to be issued, not the quantity you set in Step 5.

β†’ Click Activate.

πŸ“Œ Now that you’ve added a reward, learn how to issue rewards that become due.

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